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Legal Information

Transparency and protecting our customers are our priorities. Here you can find all legal information related to the use of our services.

Passenger Rights, Complaints and ClaimsCookiesPrivacy and Personal Data ProtectionGeneral Conditions of CarriageGeneral Terms and Conditions for Travel PackagesSubmitting a Written ComplaintStandard Information Form for Package Travel ContractsChange of Travel Date and RefundTerms of Use

Notice on Submitting Written Complaints by Service Users

 

Submitting a Written Complaint

Pursuant to Article 6(1)(3) of the Tourism Services Act (Official Gazette No. 130/17), consumers may submit a written complaint in one of the following ways:

 

Brioni d.o.o.
Šijanska cesta 4
52100 Pula
Croatia

 

We will confirm receipt of the submitted complaint without delay and provide a written response within 15 days of receiving it.