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Transparency and protecting our customers are our priorities. Here you can find all legal information related to the use of our services.

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Standard Information Form for Package Travel Contracts

The combination of travel services offered to you is a package within the meaning of the Tourism Services Act. You will therefore benefit from all rights applying to packages under the provisions of the Tourism Services Act. Brioni d.o.o. Travel Agency, Šijanska cesta 4, 52100 Pula, OIB 78706979190, is fully responsible for the proper performance of the package as a whole. Brioni d.o.o. Travel Agency, Šijanska cesta 4, 52100 Pula, OIB 78706979190, has the legally required insolvency protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

 

Key rights of passengers under the Tourism Services Act:

  1. Passengers will receive all essential information about the package before concluding the contract.
  2. The responsible trader ensures the proper performance of all services.
  3. No later than in the final notification before the start of the trip, passengers will receive details of a contact point through which they can contact the organiser, travel agency or their representative.
  4. Passengers may transfer the package to another person, subject to reasonable notice and, where applicable, payment of additional costs.
  5. The price may be increased only if specific costs increase (fuel, taxes, etc.), if expressly provided for in the contract, and no later than 20 days before the start of the trip. If the price increase exceeds 8% of the package price, the passenger may terminate the contract. Likewise, if the relevant costs decrease, the price may be reduced.
  6. Passengers may terminate the contract without paying a termination fee before the start of the trip if essential elements of the contract, other than the price, are significantly changed, if the trader cancels the package before its start, or in the event of extraordinary circumstances (as defined in the General Terms and Conditions).
  7. Passengers may terminate the contract subject to an appropriate and justified termination fee, as defined in the General Terms and Conditions.
  8. If, after the start of the trip, significant services cannot be provided, the organiser must offer suitable alternative arrangements at no additional cost, unless it is impossible to provide such arrangements.
  9. Passengers are entitled to a price reduction and/or compensation for damages if services are not performed or are performed improperly.
  10. If a passenger is in difficulty, the organiser must provide appropriate assistance.
  11. In the event of the insolvency of the organiser or retailer, passengers' payments will be refunded and, where transport is included, repatriation will be ensured.

 

Contact details of the insolvency protection provider:

Allianz Hrvatska d.d.
Heinzelova 70, 10000 Zagreb
Policy number: 1500-176944101
Tel: 072 100 001
Online claim submission: Allianz Hrvatska – Online claim submission

Or, where appropriate, the competent authority of the Ministry of Tourism – Independent Sector for Tourism Inspection of the Ministry of Tourism, tel.: (+385 1) 4627-445; fax: (+385 1) 4627-446; email: turisticka.inspekcija@mint.hr