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Passenger Rights, Complaints and ClaimsCookiesPrivacy and Personal Data ProtectionGeneral Conditions of CarriageGeneral Terms and Conditions for Travel PackagesSubmitting a Written ComplaintStandard Information Form for Package Travel ContractsChange of Travel Date and RefundTerms of Use

Change of Travel Date and Refund

If you have purchased a bus ticket, changing the departure date or time is not possible. If you nevertheless wish to travel on a different departure, the rules set out in the General Terms and Conditions for the Carriage of Passengers, Luggage and Items in Public Road Passenger Transport regarding refunds and the purchase of a new ticket for a new departure shall apply in accordance with Article 13.

 

The passenger has the right to withdraw from the contract of carriage before the journey begins.

 

The carrier is required to refund the passenger the transport fare, reduced by 10% for administrative costs, if the passenger cancels the journey:

  • in domestic scheduled transport, no later than 2 hours before the start of the journey
  • in international scheduled transport, no later than 6 hours before the start of the journey
  • in occasional transport, no later than 48 hours before the start of the journey.

 

If the passenger requests a refund for the unused portion of a return ticket before the expiry of the return ticket’s validity period, the carrier shall refund the difference between the price of the return ticket and the full price of a one-way ticket without commercial discounts, reduced by 10% for administrative costs.

 

If the passenger requests a refund for the unused portion of a return ticket that includes an additional commercial discount before the expiry of the return ticket’s validity period, the carrier shall refund the difference between the price of the return ticket and the price of a one-way ticket with the applicable commercial discount, reduced by 10% for administrative costs.

 

If the passenger fails to comply with paragraphs 2 and 3 of this Article, they shall lose the right to a refund of the transport fare in full.