Frequently Asked Questions
Find answers to the most common questions about ticket purchases, travel, luggage, timetables and other services.
Before your journey
- Bicycles can be transported in the bus luggage compartment provided there is sufficient space available.
- Bicycle transport availability is verified upon departure, as it depends on luggage compartment capacity. Bicycle transport is charged additionally according to the current Brioni carrier price list.
- You can buy bus tickets for Brioni routes online on the Brioni website, at physical sales outlets, or directly from the driver on the bus, subject to availability.
- You can request an R1 invoice at Brioni’s physical points of sale. It must be requested before the bus ticket or luggage receipt is issued.
- If the ticket was purchased online or at a point of sale where an R1 invoice cannot be issued, the request must be sent within three days of purchase to brioni@brioni.hr.
- The message should include the company name, OIB (Croatian tax identification number), and address, with the receipt attached. The R1 invoice will be sent by post to the provided address.
- Buses operate according to a fixed timetable, so the driver is unable to wait for passengers who are late. We recommend arriving at the bus station or stop at least 15 minutes before the scheduled departure time.
- Pets may be transported by bus in accordance with Brioni’s General Conditions for the Carriage of Passengers, Luggage and Items.
- Cats, birds and other small animals may be transported as hand luggage in suitable carriers, cages, baskets or boxes that prevent disturbance to other passengers and avoid damage. A veterinary certificate is required for transporting an animal.
- Specially trained guide dogs accompanying blind passengers are also permitted on board.
- Brioni offers passengers various discounts and commercial benefits, depending on the passenger category and ticket type.
- You can check the current terms and discount amounts on the "Special Offers" page. Purchasing bus tickets online via the website offers
- Yes. Children are eligible for a discount on all Brioni bus lines.
- An open return bus ticket is valid for 90 days from the start date of the journey. Before returning, you must reserve your departure date and time in advance, subject to seat availability.
- You can request an invoice at physical Brioni sales outlets. It must be requested prior to the issuance of the bus ticket or luggage ticket.
- If the ticket was purchased online or at a sales outlet where issuing an invoice is not available, you must send a request within three days of purchase to brioni@brioni.hr.
- The email must include the company name, tax ID (OIB/VAT number), address, and a copy of the receipt. The invoice will be sent by mail to the provided address.
Online tickets
- The most common reason for an unsuccessful online payment is an issue with the additional card payment verification, known as 3D Secure authentication.
- For payments made with Mastercard, Visa, and Maestro cards, your bank may require additional transaction verification via a mobile banking app, a one-time password, or another security procedure.
- If you are unsure which information needs to be entered or the payment verification is unsuccessful, please contact the bank that issued your card. If you believe the issue is not related to your card or bank, contact us at reklamacije@brioni.hr.
During the journey
- Passengers are allowed to bring one small item of hand luggage on board free of charge, which they must take care of themselves during the journey.
- As a rule, up to two pieces of passenger luggage can be transported in the luggage compartment.
- Additional luggage may be accepted if there is sufficient space on the bus and the vehicle's maximum allowable load is not exceeded. Passenger luggage transport is charged according to the current Brioni carrier price list. Upon payment, the driver issues a luggage ticket as proof of accepted and paid luggage.
- Yes. Passengers are required to keep a valid bus ticket for the duration of the journey and present it upon request to the driver, ticket inspector, or any other authorized Brioni staff member.
- Passengers are responsible for keeping tickets purchased at physical sales outlets safely. If a paper ticket is lost, a new ticket must be purchased to continue the journey.
- A bus ticket purchased online can be reopened, downloaded, or printed again from the confirmation email received or through the online sales system.
- Every passenger must have a valid bus ticket for the route on which they are travelling. If authorised Brioni staff find a passenger on board without a valid ticket, the passenger will be charged the applicable penalty fare as well as the full price of the bus ticket for the route being travelled.
Tickets, changes and refunds
- A passenger may request a refund for the unused portion of a return bus ticket until the ticket’s validity period expires.
- The refund is calculated as the difference between the price of the return ticket and the full price of a one-way ticket without any commercial discounts. The resulting amount is then reduced by a 10% handling fee.
- Brioni offers various discounts and commercial benefits depending on the passenger category, ticket type, and bus route. Current terms and conditions are available on the Special Offers page.
- Purchasing tickets online at www.brioni.hr is generally more affordable, as no bus station fee or seat reservation fee is charged.
- By purchasing a return ticket, passengers are entitled to a 20% discount on the total ticket price.
- A bus ticket purchased at www.brioni.hr does not need to be printed. It is sufficient to display the ticket on your mobile phone so that the driver can scan the QR code.
- We recommend opening the ticket before boarding the bus so that the QR code can be scanned quickly and without difficulty.
- A passenger who decides not to travel may request a refund in accordance with Brioni’s General Conditions of Carriage.
- For domestic scheduled services, the ticket must be cancelled at least two hours before departure. For international scheduled services, cancellation must be made at least six hours before departure, while for occasional transport services cancellation must be made no later than 48 hours in advance.
- The refund is calculated on the basis of the submitted bus ticket, and the refunded amount is reduced by a 10% handling fee. If the request is not submitted within the prescribed time limit, the passenger loses the right to a refund.
After the journey
- If you have left something on the bus or found an item belonging to another passenger, please complete the lost and found form.
- In the form, provide as much information as possible about the item and your journey, including the date, route, departure time, and a description of the item. Once the report has been received, Brioni will check the available information and respond as soon as possible.